Keky skincare we are committed to delivering high- quality dermatological products and customer.


Satisfaction.the following return and refund policy(“Policy”)governs the terms under which returns and refunds may be accepted and processed.this policy forms an integral part of the terms and conditions.


Applicable to purchases made through our WordPress based e-commerce platform.

1.Return period

Customers are entitled to request a return of eligible

Merchandise within (7)calendar days from the date of delivery as confirmed by carrier tracking data. Returns requested after the expiration of this period will not be accepted under any circumstance.

2.Conditions for return eligibility

To qualify for a return,the product(s) in question must strictly satisfy the following criteria:

The item must be in unused and unopened condition,

With all original packaging,seals, and safety features fully intact.

The product must be in resalable condition,free from tampering,damage,or signs of use.

Returns must include the original packing slip or proof of purchase

Note:Due to the nature of skincare and personal care products,items that have been opened,used,or

Otherwise compromised are not eligible for return,unless demonstrably defective or damaged upon arrival.

3.Exclusions from return

The following items are categorically excluded from policy an xre non-returnable: Sign

Up ards or store credit

Rumotional or complimentary items

Are categorically excluded from this policy and are non-returnable:

.gift cards or store credit

Promotional or complimentary items.products marked as “Final sale”

.used,opened,or partially consumed products,unless defective

Products returned without prior authorization

4.Return authorization procedure

Prior to returning any item,customers must obtain written authorization from keky skincare customer support.to initiate this process:

4.1. Submit a return request via email to

Service.keky@gmail.com clearly stating your order number,product(s) for return,and the reason for the request.

4.2.await written instructions, including the designated

Return address and any applicable return reference number.

4.3.package the product(s) securely,ensuring adequate

Protection during transit.include all original documentation.

Important: Keky skincare shall not be liable for any items lost or damaged during the return shipment.customers are advised to use a trackable and insured shipping method.

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! Sign ner responsibility for return costs up

Unioo otherwise required by law or where the product is

5.Exchanges

Keky does not process direct exchanges through its WordPress platform. Customers wishing to obtain a different product must return the original item in

Accordance with this policy and place a separate order for the desired item.all exchanges are subject to inventory availability.

6. Damaged, defective, or incorrect items

In the event you receive a product that is damaged, defective,or materially inconsistent with your order:

.notify customer support within seven7calendar days of delivery.

Provide photographic evidence and a clear description of the issue.

Upon verification,keky will,at its sole discretion, offer a replacement,refund,or store credit,and cover all associated return shipping costs.

7.International returns

Customers outside the united states are responsible for:

All return shipping charges

.any applicable customs duties,import fees,and taxes,compliance with local regulations governing returns of cosmetic or skincare products

Customs duties and taxes are non-refundable.

8.Contact information

For all return-related inquiries,please contact keky customer support team at:

.email:Service.keky@gmail.com

.hours:Monday to Friday,9:00am-6:00pm(london

Time)

This corresponds to:

,4:00 am-1:00 pm(eastern time).3:00am-12:00pm(central time).2:00am-11:00am(mountain time)1:00am-10:00am(pacific time)

If you contact us outside of these hours,our team will get back to you as soon as possible the next working day.for immediate assistance,please visit our faq page or use our chatbot for answers to common questions.

Sign is policy is subject to change without prior notice.

Up inued use of the keky website and

Services following any amendments shall constitute your acceptance of the revised terms.